We'd love to hear from you
At StatementPro Online, we are dedicated to providing the best possible experience when converting your PDF bank statements to Excel and CSV formats. Whether you have a question about our features, need technical assistance, or want to explore business partnerships, our team is ready to help.
If your bank is not currently supported or if you've encountered any issues during the conversion process, please reach out to us with the details. We continually update our parsing algorithms and value your feedback to make our free online bank statement converter even more accurate and comprehensive. We strive to respond to all inquiries as quickly as possible, typically within 24 hours, so you can get back to managing your finances without delay.
For common questions, you may also want to check out our FAQ section on the home page, where we cover topics such as supported file types, data privacy, and security measures. If you need personalized support, don't hesitate to fill out the contact form below. Your productivity is important to us, and we're committed to helping you streamline your accounting and bookkeeping tasks efficiently.
We view our customer support channel not just as a way to fix problems, but as a critical feedback loop that drives the continuous improvement of StatementPro Online. Every time you contact us about a bank statement that didn't convert perfectly, you are helping us train our AI to be better. Our parsing engine learns from edge cases, unusual formatting, and new statement layouts.
If you encounter a PDF that fails to convert, we strongly encourage you to reach out. When you do, our engineering team can review the structure of the document (provided you are comfortable sharing an anonymized version) and adjust our algorithms. This means that a problem you report today could be permanently solved for you and all other users by tomorrow. Your input directly shapes the future of our product.
To help you get the fastest resolution, here are a few common scenarios and the best way to handle them:
We know that when you are working on financial reconciliation or tax preparation, time is of the essence. You cannot afford to wait days for a response. We have structured our support team to ensure maximum coverage during peak business hours across global time zones. Our stated goal is to respond to all technical inquiries within 24 hours, but our average response time is often much faster.
When you contact us, you won't receive an automated robotic reply. Your inquiry is routed directly to a human specialist who understands both the technical nature of our OCR parsing engine and the accounting context of your problem. We believe in providing personalized, expert support to every user.
StatementPro Online is actively seeking partnerships with accounting software providers, financial bloggers, and fintech influencers. If you have an audience that could benefit from automated bank statement conversion, we would love to discuss affiliate opportunities or co-marketing campaigns. By partnering with us, you can offer your audience a highly valuable tool while generating revenue. Please use the contact form above and select "Partnerships" as your subject line.
support@statementpro.online
Typically within 24 hours
We're here to help!